Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We offer local delivery within our designated service area. Delivery fees are based on the recipient’s location and will be calculated when your order is placed.

Same-day delivery: Orders must be received by noon and are subject to availability.

Delivery times: We cannot guarantee an exact delivery time, but we will do our best to accommodate requests. Businesses, schools, hospitals, and funeral services may receive priority based on closing or service times.

Recipient availability: If no one is available, we may leave the flowers in a safe location, leave a notice, contact the recipient, or return the arrangement to the shop. Redelivery may require an additional fee.

Weather conditions: Flowers will not be left outside during unsafe temperatures or severe weather. Deliveries may be delayed or rescheduled when conditions are hazardous.

Accurate information: Customers are responsible for providing the correct recipient name, address, apartment or suite number, and phone number. Additional charges may apply if incorrect information requires redelivery.

Restricted locations: Deliveries to hospitals, care facilities, schools, and secured buildings are subject to each location’s policies.

Substitutions: Flowers and containers may be substituted based on seasonal availability while maintaining the arrangement’s overall style, color palette, and value.

Confirmation: A delivery confirmation may indicate that the order was delivered to the recipient, front desk, reception area, family member, or another authorized person at the address.

Concerns: Please contact us within 24 hours of delivery if there is an issue so we can assist you promptly.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.